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Mail Shark Job Opportunity

Account Specialist

Posted: May 16, 2017
Quick Look Employment: Full-Time

Location: Mail Shark - Mohnton, PA

Department(s): Account Services

Job Description

The Account Specialist provides day-to-day account management/customer service support while working closely with various internal departments and external customers by performing the following duties:

Duties and Responsibilities

  • Act as a liaison between external artists and clients to create quality marketing material in order to help clients grow existing or new business.
  • Prepare detailed instructions by gathering, sorting and organizing client specific requests for marketing material.
  • Communicate suggestions to enhance marketing product as necessary based on client needs and demographics along with guiding clients in choosing a target audience.
  • Perform data entry for backup and future reference.
  • Provide accurate communication via internet and phone, and not face to face.
  • Maintain a strong commitment to finalizing marketing products that adhere to company and client standards.
  • Provide high-quality customer service and handle customer complaints in a professional manner.
  • Operate in a team environment while independently and collectively working toward similar goals.
  • Understand attention to detail is crucial while ensuring error-free material with thorough proofreading.
  • Execute and prioritize multiple tasks.
  • Perform in a fast paced environment while meeting strict daily and weekly deadlines.
  • Perform other duties as needed.

Requirements

  • Written and oral communication skills
  • Telephone etiquette and customer service skills
  • Organization and time management skills
  • Professionalism and diplomacy skills
  • Computer literacy and keyboard skills
  • Proofreading skills

Education Requirements

  • Bachelor’s degree (B. A. / B. S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

About Mail Shark

Mail Shark is a full-service direct mail company that’s been providing design, printing, and mailing services to businesses of all sizes since 2008. We just finished renovating our 62,000-sq. foot facility in Mohnton, PA to accommodate our rapidly growing team!

If you’re looking for a place where your work will make a meaningful impact, join Mail Shark and grow your career alongside one of the fastest growing companies in America for the past 5 years.

Benefits

  • Competitive salary
  • Medical, vision, and dental insurance plans for you and your family
  • Health coverage begins the first day of the first full month after your start date
  • 401(k) plan with dollar for dollar employer match on a generous % of your contribution
  • Two weeks paid vacation to start (prorated on start date) with an additional day for each year you’re employed (up to 5 extra days)
  • Three personal days per year
  • 8 weeks paid maternity leave

Perks

  • Free catered lunch whenever we hit a weekly sales goal (occurs frequently)
  • Casual dress code
  • Relaxed atmosphere
  • Easy, encouraged access to upper management and ownership
  • Plenty of coffee stations
  • On-site cafeteria with fresh catered food brought in 3 times a week
  • Free money each week in your account for use in the cafeteria
  • Peaceful outdoor seating area to get away from it all

Apply today.

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